Blue Saffron Managed Services

Blue Saffron Managed Services provide a platform for selected outsource of Information Communications Technology (ITC) infrastructure management. The service portfolio is comprehensive and focused on increasing the efficiency and productivity of company departments. In short the services are designed to:

What comprises a Blue Saffron managed service?

Where are the value gains from a Managed Service?

Maximum value is derived from ICT infrastructure, when forced to deliver against defined business needs and objectives. But how can you ensure that this happens when your organisation's core skills are not technology biased ? Blue Saffron delivers managed services that meet its clients' business goals and objectives, providing value that enables organisations to have:

Reaping the benefits of managed services

Many small businesses do not have a dedicated IT department and are willing to turn over the installation, maintenance, and upgrading of their networks to a qualified service provider. If you have IT personnel, choosing to contract outside of your organization for managed services allows you to reduce or reallocate these resources, relieving highly skilled, expensive staff of routine tasks such as monitoring routers, responding to help-desk inquiries, and resolving user problems. The result is increased IT staff productivity. The staff can turn its attention to strategic projects, improving service quality, enabling employee mobility, and integrating new technology-all proven productivity-enhancing services. Likewise, business owners can focus on cost control and new market opportunities for revenue growth.

Business from selecting manages services

Blue Saffron's experience has identified five primary areas where the adoption of managed services by SME community,, can generate cost savings- through the reduction of traditional service fees, hardware, IT operational costs, and transport. In a recent case study a medium-sized business reduces service fees by 31 percent, IT costs by 48 percent, hardware costs by 17 percent, and transport costs by 4 percent (Figure 2) after adopting the managed services listed in the table below. 

Types of Managed Services

Managed Service Type Description
Managed IP telephony Managed IP telephony service provides, provisions, and manages telephony elements and the network.
Managed IP VPN service Managed IP VPN service enables IP telephony networks, differentiating, and securing voice traffic from lower-priority data traffic through QoS and class of service (CoS) mechanisms.

Managed router service with dedicated Internet access Managed router service with dedicated Internet access improves QoS by improving router integration with the service provider network that controls router settings.
Managed LAN service Managed LAN service extends QoS into the LAN and helps to ensure application quality from the desktop to the router.
Managed firewall service Managed firewall service secures remote locations and protects the integrity of the voice and data network.
Managed E-Mail service Host E-Mail on Microsoft Exchange, MDaemon and further access mobile on the move through Nokia, Microsoft or Blackberry applications

Figure 2

Breakdown of Recurring Cost Reductions

Benefits of IT Managed IT Services

Future proof services, using best-of-breed technology

Leading managed service providers must use the best technologies and equipment on the market to deliver services. IT services are constantly upgraded with no additional cost or financial risk to yourself. You never have to worry that your managed IT services will become obsolete. 

Low capital outlay and predictable monthly costs

The investment in specialist hardware and software will be high. A managed service offers the highest quality enterprise and carrier grade solutions to customers. A fixed monthly payment plan means you know what you're going to get and how much it's going to cost over the contract. No unexpected upgrade charges or changes in charges, guaranteed. 

Flexible service

Managed IT Services providers can be extremely flexible; a pay-as-you-go payment plan allows for quick growth when necessary, or cost savings when you need to consolidate.

 Converged services

Multiple managed IT services can be provided over a single connection, resulting in cost-savings on infrastructure. There are additional productivity and efficiency benefits, in the fact that remote staff working from home have access to all the voice & data applications that your HQ staff use. 

Highly resilient, secure infrastructure

A managed Service provider's data centres and network infrastructure is much more robust than a standard Enterprise IT service. Infrastructure is run under 24x7x365 management, with government approval security procedures.

Expertise

By selecting managed services you gain access to staff with specialist skills. Sometimes you will only need this skill once, so save the expense of training your staff for skills they will never use. Blue Saffron have invested in its infrastructure and is backed by one of best 24x7 technical support and operations team. 

Centralisation

With a managed network you can benefit from the ability to centralise all your applications and servers within managed data centres, this leads to improved performance of staff, regardless of location. Access to centralised data centres within the network can also provide access to virtual services, as well as storage and backup infrastructure. 

Increased Service Levels

A managed IT service provides greater control of service levels and performance. With service level agreements in place you can be sure of continuity of service. A managed service company will also offer 24/7/365 support. 

Disaster recovery and business continuity

The delivery of services is the life blood of the managed service provider. They have designed networks and data centres that will be available, resilient and redundant. You can take advantage of this significant technological investment. Your data will be safe and you voice services will continue to be delivered even if you main office is lost. 

Green and lean

By centralising your critical business systems within data centres and running your applications on a virtual platform, your business can benefit from a huge power saving - lowering your carbon footprint whilst reducing costs.

From Where do the benefits flow ?

Depending on the characteristics of the business, much of the cost reduction in service fees can come from removing an outmoded traditional PBX environment in favor of IP telephony. Traditional PBX customers pay providers standard management fees and maintenance contract fees plus hardware costs. When employee phones and other devices are moved, added, and changed, significant additional costs are incurred. While IP telephony fees replace traditional PBX costs, the IP telephony fees cover telephony hardware, maintenance, and other costs that were additional expenses in the PBX environment. These moves, adds, and changes occur at a fraction of the cost with an IP telephony network. 

As a business, you save because you do not have to purchase or upgrade hardware. The greatest savings come from replacing the PBX, but with a managed service you can offload the ownership of switches, routers, and firewalls, as well as the software and platforms required to monitor the network.

The remaining savings potential comes from reduced or reallocated IT resources and the lower costs associated with digital transport networks. Because the responsibility for managing their networks has been out-tasked, IT staff spends less time monitoring the network, upgrading facilities and platforms, and restoring service to a troubled network. In addition, the cost for setting up and deploying these network platforms and policies is transferred to the service provider. At the same time, IT groups have better, more flexible opportunities to redesign their networks, relying on service provider network intelligence to provide greater efficiency to satisfy bandwidth demand. This reduced need for IT resources in network management can yield a combination of benefits. Your business is left with lower IT costs and greater profitability. And you can reallocate IT resources to strategic projects that address core business requirements, resulting in greater productivity for the IT department and employees across the organization.

It is important to remember that this breakdown of savings, though typical, may not reflect every business's actual savings. Generally speaking, businesses operating in a distributed environment with multiple remote sites, or branch offices with fewer employees, will realize greater savings from managed services than from in-house management.

Service Name Related Products Description
Email Microsoft Office 365
Managed Exchange
Hosted and simple industrial strength email
Cloud Telephony Cloud Telephony A managed voice communications (IP telephony or VOIP)
Broadband Managed Broadband
MPLS Network
VPN Network
A market leading portfolio of broadband products from 512Kb to high end managed wide area products
IT Resource Management Managed Desktop
Managed LAN
A full service lifecycle from procurement to disposal
Support Support
Zendesk Support
Flexible outsourcing of third party maintenance contracts
VPN VPN Network Secure,robust intersite communications
Hosting Managed Hosting Enterprise shared and dedicated hosting
Managed Security Managed Firewall
Managed Security
World class managed security service