Zendesk Support Services

Blue saffron has been a development partner with Zendesk www.zendesk.com since 2013, providing support services to our customers using   this industry leading service desk  technology.  In 2015 we took the decision  to adopt the platform for our own use. In doing so, our design and implementation was focused on delivering number of key features and benefits.

An increase in the number of customer communication channels we now support email, phone , online portal, collaboration with other zendesk platforms with the optional extension to embrace a broad range of social media platforms.

An open extensible platform with over a hundred predefined links to third party platforms and a well defined and documented  api the  platform stands apart from others in the market

Ticket sharing and collaborative arrangements with other zendesk users

Boosting customer self-help options through the introduction  of a knowledgebase

And through our own custom development efforts we can now tailor a service catalogue or IT service portfolio specific to you, the customer, with an associated complex search and workflow.

Blue Saffron can help guide and enhance your Zendesk experience. Whether managing your complex implementation from start to finish, tailoring your Zendesk design for a seamless customer experience, or migrating your data and systems in a way that works for you, our array of services can help take your Zendesk and customer service to a new level.