Email problems, too much spam getting through, password resets, security advice: staff need help to resolve IT issues so they can get on with their jobs. That’s where experienced IT service desk specialists like Blue Saffron come in. We give you access to a professional IT service desk thereby lifting productivity and enabling your people to perform to their full potential.

Blue Saffron can provide a comprehensive IT service desk solution in the way that best suits you. We can handle everything or act as support for your in-house IT department, tackling specific inquiries, services or processes. We can even manage issues related to third party suppliers, giving you peace of mind.

The benefits of using a professional IT service desk provider, like Blue Saffron, are clear:

• Unmatched Expertise – Our IT service desk specialists have seen and solved everything because that’s what they do all day.
• Unwavering Reliability – We safeguard you from skills shortages by constantly updating our team’s knowledge.
• Scalability Support – We adapt to your needs, scaling up support during peak times to keep your business running smoothly.
• Enhanced Focus – By freeing your IT team from everyday tasks, they can focus on strategic initiatives that drive your business forward.
• Superior service – Our sophisticated support desk software, proven processes, and clear escalation paths guarantee efficient and reliable support.
• Continuous improvement – We constantly analyse and refine our processes for ongoing optimisation and improved IT strategy.

• Process-orientated set up – we collaborate with you to establish clear rules, responsibilities and processes for professional service desk operations.

 

• Dedicated Service Desk Professionals – Our team of experienced IT service desk specialists possess the knowledge to resolve most issues on the first attempt, offering fast, responsive, and personalised solutions.

 

• Flexible user engagement – Choose your preferred way to report issues – online, phone, email, or a combination. Our user-friendly online support and case management system ensure efficient logging and the appropriate desk response, empowering self-help and minimising escalations.

 

• Intelligent analysis – Our “responsibility matrix” directs support efficiently, identifying the right resource for each issue and speeding up resolution. We also categorise issues to ensure they reach the most qualified fixers.

• In-Depth IT Knowledge – We build a comprehensive service catalogue to establish a shared understanding of supported services and your tech infrastructure. This allows for rapid identification of responsible parties and impacted services, leading to faster problem resolution.

 

• Workflow support – We assist with your processes, such as onboarding new staff or securely offboarding departing employees, ensuring smooth transitions and minimal disruption.

 

• Flexible operating scenarios – We offer first-class, first-line support, taking calls directly from your end users. Alternatively, you can manage this in-house and rely on us for resolving more complex issues, known as second and third-line support. We can also seamlessly collaborate with third-party service providers.

 

• Unwavering Support – Every business has unique IT needs. Our scalable service desk can support you around the clock, every day, across the UK and beyond.