Since the Covid-19 lockdown, companies will need to rethink what customer experience means and how they will continue to engage and support them. IT has a vital role to play here.
As lockdown slowly lifts it’s vital that leaders shore up their firm’s resilience and future success, while remaining agile in the face of economic uncertainty.
We look at what happened as firms went into lockdown, what is happening now as they emerge into a less restrictive environment and what companies can do next to be future-ready.
